Dental Front Office & Billing Specialist

Heartland Dental; Fuquay-Varina (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Six paid holidays

Retirement savings plan

Job summary

Heartland Dental’s Fuquay Varina Dentistry is seeking an experienced Front Office Assistant to join our team as a Business Assistant. You’ll greet patients, manage front desk tasks, and support scheduling and billing in a fast-paced environment.

Responsibilities include using Dentrix, confirming appointments for multiple providers, handling insurance claims, posting payments, and assisting with treatment plan discussions. A team-focused, patient-first culture is emphasized.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection responsibilities are required.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties including answering phones, checking mail and emails.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims; verify benefits.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers and team to implement Heartland Dental systems.

Skills

Fast-paced environment

Communication skills

Organizational skills

Tools

Dentrix

Job description

Heartland Dental’s Fuquay Varina Dentistry is seeking an experienced Front Office Assistant to join our team as a Business Assistant. You’ll greet patients, manage front desk tasks, and support scheduling and billing in a fast-paced environment.

Responsibilities include using Dentrix, confirming appointments for multiple providers, handling insurance claims, posting payments, and assisting with treatment plan discussions. A team-focused, patient-first culture is emphasized.