Dental Front Office & Billing Coordinator

Heartland Dental; City of Johnstown (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Six paid holidays

Paid time off

Daily Pay

Job summary

Heartland Dental’s Dental Care at Ledge Rock is seeking a Business Assistant to support front office operations. You will greet patients, manage calls and correspondence, and use Dentrix for scheduling and records while collaborating with providers to implement Heartland Dental systems.

The role emphasizes patient-first service, continuous learning, and a team-oriented environment with growth potential across Heartland Dental-supported offices.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI necessary for job duties; HIPAA training required; protect PHI and data safeguards.

Responsibilities

• Greet and welcome patients to create a great first impression of our team.
• Manage front office duties, including answering phones, mail, email, and communications with patients and insurers.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organization

HIPAA training

Dentrix

Tools

Dentrix

Job description

Heartland Dental’s Dental Care at Ledge Rock is seeking a Business Assistant to support front office operations. You will greet patients, manage calls and correspondence, and use Dentrix for scheduling and records while collaborating with providers to implement Heartland Dental systems.

The role emphasizes patient-first service, continuous learning, and a team-oriented environment with growth potential across Heartland Dental-supported offices.