Dental Front Desk Specialist - Patient Care & Office Ops

Ideal Dental; Roanoke (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits for depend.

Paid holidays

PTO

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to welcome guests, schedule appointments, and deliver exceptional service in a fast-paced dental office. You will be the friendly face and first point of contact for patients, ensuring a smooth, positive experience from check-in to checkout.

You will collaborate with clinicians and staff, handle scheduling, payments, and inquiries, and contribute to a welcoming, patient-centered environment.

Qualifications

• A warm, welcoming attitude that makes guests feel at home.
• Excellent verbal and written communication to connect with patients and staff.
• Demonstrated customer service skills and ability to resolve concerns promptly.
• Willingness to work as part of a collaborative team.

Responsibilities

• Welcome guests and be the go-to point of contact.
• Deliver outstanding customer service and ensure a positive guest experience.
• Manage appointment confirmations and adjust schedules to maintain smooth operations.
• Coordinate financial discussions and clarify billing with guests.
• Maintain an organized, inviting office environment for guests and staff.
• Support the team with other tasks as needed.

Skills

Welcoming demeanor

Strong communication

Customer service

Teamwork

Tools

CRM software

Scheduling software

Job description

Ideal Dental is seeking a Front Office Associate to welcome guests, schedule appointments, and deliver exceptional service in a fast-paced dental office. You will be the friendly face and first point of contact for patients, ensuring a smooth, positive experience from check-in to checkout.

You will collaborate with clinicians and staff, handle scheduling, payments, and inquiries, and contribute to a welcoming, patient-centered environment.