Dental Front Desk Pro: Patient Care & Scheduling

Dental Views; California; On-site; USD 42,000 - 56,000; Full time

Job summary

Dental Views is seeking a Dental Patient Service Representative to be the first contact for patients, handling scheduling, insurance verification, financial communication, and front office support to ensure smooth daily operations and strong office production.

You will interact with patients, explain treatment costs and options, and work with the clinical team to optimize patient flow in a fast-paced dental practice.

Qualifications

• Minimum two years of dental front office experience in a fast-paced setting.
• Knowledge of dental insurance plans (PPO, HMO, Denti-Cal/Medicaid a plus).
• Strong customer service and communication skills.
• Comfortable discussing financial information with patients.
• Detail-oriented with strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Experience with dental software (Dentrix, Eaglesoft, Open Dental) preferred.

Responsibilities

• Greet and check in patients in a friendly, professional manner.
• Answer phones promptly and schedule appointments efficiently.
• Verify dental insurance benefits and eligibility; explain coverage and out-of-pocket costs.
• Collect payments at time of service and post transactions accurately.
• Assist patients with payment options and financing when needed.
• Maintain a productive, goal-oriented schedule and fill cancellations.
• Coordinate with clinical team to ensure smooth patient flow.
• Enter and update patient information in practice management software; maintain confidentiality per HIPAA.

Skills

Customer service

Communication

Multitasking

Detail oriented

HIPAA compliance

Team player

Education

High School Diploma

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Dental Views is seeking a Dental Patient Service Representative to be the first contact for patients, handling scheduling, insurance verification, financial communication, and front office support to ensure smooth daily operations and strong office production.

You will interact with patients, explain treatment costs and options, and work with the clinical team to optimize patient flow in a fast-paced dental practice.