Dental Front Office & Insurance & Payments Specialist

Dental Views; Temecula (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Dental Views is seeking a Dental Patient Service Representative to be the first point of contact for patients and to support scheduling, insurance verification, financial communications, and front office operations.

Ideal candidates have two years of experience in a dental healthcare or fast-paced customer service setting, with strong communication and organizational skills, and proficiency with dental software.

Qualifications

• Previous dental or medical front office experience preferred.
• Knowledge of dental insurance plans (PPO, HMO, Denti-Cal/Medicaid a plus).
• Strong customer service and communication skills.
• Comfortable discussing financial information with patients.
• Detail-oriented with strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred.

Responsibilities

• Greet and check in patients in a friendly, professional manner.
• Answer phones promptly and schedule appointments efficiently.
• Verify dental insurance benefits and eligibility; explain coverage and estimated out-of-pocket costs to patients.
• Collect payments at time of service and post transactions accurately.
• Maintain a productive, goal-oriented schedule and coordinate with clinical team to ensure smooth patient flow.
• Enter and update patient information accurately in practice management software; maintain patient confidentiality per HIPAA.

Skills

Customer service

Communication skills

Team player

Detail-oriented

Organizational skills

Multitasking

Education

High School Diploma

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Dental Views is seeking a Dental Patient Service Representative to be the first point of contact for patients and to support scheduling, insurance verification, financial communications, and front office operations.

Ideal candidates have two years of experience in a dental healthcare or fast-paced customer service setting, with strong communication and organizational skills, and proficiency with dental software.