Dental Front Desk & Patient Services Specialist (Bilingual)

BLACKSTONE VALLEY COMM; Pawtucket (RI); On-site; USD 22,000 - 30,000; Full time

Job summary

BLACKSTONE VALLEY COMM in Central Falls, RI is seeking a Patient Service Representative (PSR) - Dental to be the first point of contact for patients by phone or in person. The PSR will provide excellent customer service and manage appointment registrations, insurance verification, and payment collection.

Responsibilities include handling in-bound calls, greeting patients, scheduling appointments, maintaining EMR records, and supporting population health outreach.

Qualifications

• High School Diploma or equivalent is required.
• Secretarial coursework preferred.
• Two years of related work experience preferred.
• Experience with medical terminology preferred.

Responsibilities

• Handle inbound calls and greet patients; screen individuals and schedule appointments.
• Verify insurance and collect payments; manage patient forms and identification as needed.
• Maintain electronic medical records and patient data to ensure accuracy and privacy.
• Coordinate with staff to prevent workflow disruptions and support patient satisfaction.

Skills

Communication skills

Bilingual ability

Education

High School Diploma or equivalent

Secretarial coursework

Two years related work experience

Medical terminology

Job description

BLACKSTONE VALLEY COMM in Central Falls, RI is seeking a Patient Service Representative (PSR) - Dental to be the first point of contact for patients by phone or in person. The PSR will provide excellent customer service and manage appointment registrations, insurance verification, and payment collection.

Responsibilities include handling in-bound calls, greeting patients, scheduling appointments, maintaining EMR records, and supporting population health outreach.