Bilingual Patient Services Concierge & Appointment Specialist

BLACKSTONE VALLEY COMM; Pawtucket (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

Blackstone Valley Comm in Central Falls, RI is seeking a Patient Service Representative who will be the first point of contact for patients and visitors. You will greet, screen, register appointments, and help coordinate scheduling with a focus on accuracy and courtesy.

The role requires experience in healthcare settings, familiarity with EMR systems, insurance verification, and the ability to collect payments.

Qualifications

• High School Diploma or equivalent required.
• Coursework in secretarial science or related field preferred.
• Two years of related work experience preferred.
• Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required.
• Experience with medical terminology preferred.

Responsibilities

• Greet and screen individuals; manage flow of in-bound calls and visits.
• Prepare and register patient appointments accurately.
• Verify insurance and collect payments.
• Manage forms, insurance cards, and patient photos/IDs.
• Support population health outreach and scheduling with accuracy.

Skills

Customer service

Bilingual communication

Attention to detail

Verbal and written communication

Education

High School Diploma or equivalent

Tools

Electronic Medical Records (EMR)

Microsoft Office

Job description

Blackstone Valley Comm in Central Falls, RI is seeking a Patient Service Representative who will be the first point of contact for patients and visitors. You will greet, screen, register appointments, and help coordinate scheduling with a focus on accuracy and courtesy.

The role requires experience in healthcare settings, familiarity with EMR systems, insurance verification, and the ability to collect payments.