Patient Service Representative

BLACKSTONE VALLEY COMM; Pawtucket (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

Blackstone Valley Comm in Central Falls, RI is seeking a Patient Service Representative who will be the first point of contact for patients and visitors. You will greet, screen, register appointments, and help coordinate scheduling with a focus on accuracy and courtesy.

The role requires experience in healthcare settings, familiarity with EMR systems, insurance verification, and the ability to collect payments.

Qualifications

• High School Diploma or equivalent required.
• Coursework in secretarial science or related field preferred.
• Two years of related work experience preferred.
• Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required.
• Experience with medical terminology preferred.

Responsibilities

• Greet and screen individuals; manage flow of in-bound calls and visits.
• Prepare and register patient appointments accurately.
• Verify insurance and collect payments.
• Manage forms, insurance cards, and patient photos/IDs.
• Support population health outreach and scheduling with accuracy.

Skills

Customer service

Bilingual communication

Attention to detail

Verbal and written communication

Education

High School Diploma or equivalent

Tools

Electronic Medical Records (EMR)

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

OEC / Patient Engagement Full Time Central Falls, RI, US

30+ days ago Requisition ID: 1793

The Patient Service Representative (PSR) serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of the client during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance or acts timely to thwart potential workflow, patient satisfaction or safety related issues.

EDUCATION, EXPERIENCE, & SKILLS

High School Diploma or equivalent required

Coursework in secretarial science or related field preferred

Two years of related work experience preferred

Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required

Experience with medical terminology preferred

OTHER REQUIREMENTS

Reliable transportation required

Bilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferred

Cultural sensitivity necessary to work with a diverse patient and staff population required

Ability to work independently and collaboratively required

Knowledge of computers and electronic medical records required

Knowledge of Microsoft Suite preferred

Knowledge of electronic medical records (EMR) preferred

Strong communication skills, both verbal and written, required

Attention to detail and basic mathematical skills required