Patient Service Representative Dental

BLACKSTONE VALLEY COMM; Pawtucket (RI); On-site; USD 22,000 - 30,000; Full time

Job summary

BLACKSTONE VALLEY COMM in Central Falls, RI is seeking a Patient Service Representative (PSR) - Dental to be the first point of contact for patients by phone or in person. The PSR will provide excellent customer service and manage appointment registrations, insurance verification, and payment collection.

Responsibilities include handling in-bound calls, greeting patients, scheduling appointments, maintaining EMR records, and supporting population health outreach.

Qualifications

• High School Diploma or equivalent is required.
• Secretarial coursework preferred.
• Two years of related work experience preferred.
• Experience with medical terminology preferred.

Responsibilities

• Handle inbound calls and greet patients; screen individuals and schedule appointments.
• Verify insurance and collect payments; manage patient forms and identification as needed.
• Maintain electronic medical records and patient data to ensure accuracy and privacy.
• Coordinate with staff to prevent workflow disruptions and support patient satisfaction.

Skills

Communication skills

Bilingual ability

Education

High School Diploma or equivalent

Secretarial coursework

Two years related work experience

Medical terminology

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Central Falls, RI, US

The Patient Service Representative (PSR) - Dental serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of patients during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance and acts timely to thwart potential workflow, patient satisfaction, or safety related issues.

EDUCATION, EXPERIENCE, & SKILLS

High School Diploma or equivalent required

Coursework in secretarial science or related field preferred

Two years of related work experience preferred

Experience in healthcare setting with electronic medical records and electronic dental records, insurance, and collecting patient data OR equivalent combination of education and experience required

Experience with medical terminology preferred

OTHER REQUIREMENTS

Reliable transportation required

Bilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferred

Cultural sensitivity necessary to work with a diverse patient and staff population required

Ability to work independently and collaboratively required

Knowledge of computers and electronic medical records required

Knowledge of Microsoft Suite preferred

Knowledge of electronic medical records (EMR) preferred

Strong communication skills, both verbal and written, required

Attention to detail and basic mathematical skills required