Dental Front Desk & Patient Services Specialist

Blackstone Valley Comm; Central Falls (RI); On-site; USD 22,000 - 33,000; Full time

Job summary

Blackstone Valley Comm is seeking a Patient Service Representative (PSR) at our Central Falls, RI location. The PSR will be the first point of contact for patients, providing exceptional service, scheduling appointments, verifying insurance, and collecting payments while maintaining accurate records in EMR systems.

The role requires strong communication, attention to detail, and the ability to work both independently and collaboratively in a healthcare setting with diverse patients.

Qualifications

• High School Diploma or equivalent required.
• Two years of related work experience preferred.
• Healthcare setting experience with EMRs and dental records, insurance, and patient data collection preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Serve as first point of contact by phone or in person.
• Manage inbound calls and screen individuals.
• Register patient appointments accurately and assist population health outreach.
• Verify insurance plans and schedule appointments.
• Collect payments and manage forms, insurance cards, and patient photos/ID.
• Address workflow, patient satisfaction, or safety issues proactively.

Skills

Customer service

Medical terminology

Bilingual (English + Spanish/Português

Education

High School Diploma

Tools

EMR systems

Microsoft Office

Job description

Blackstone Valley Comm is seeking a Patient Service Representative (PSR) at our Central Falls, RI location. The PSR will be the first point of contact for patients, providing exceptional service, scheduling appointments, verifying insurance, and collecting payments while maintaining accurate records in EMR systems.

The role requires strong communication, attention to detail, and the ability to work both independently and collaboratively in a healthcare setting with diverse patients.