Dental Front Desk & Patient Care Specialist

Dental Care Alliance; Racine (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) plan

Growth opportunities

Team-oriented environment

Job summary

Racine Dental Group in Racine, WI is seeking a friendly Patient Service Representative (PSR) to join our front desk team. You will Welcome patients, answer calls, schedule appointments, and verify insurance while ensuring a welcoming, organized reception area.

Qualified candidates have at least 1 year of hands-on experience and a passion for excellent customer service. Dental office experience is a plus, and team collaboration is essential.

Qualifications

• At least 1 year of hands-on experience required.
• Customer service experience required.
• Previous dental office or front desk experience is a plus.
• Strong communication and organizational skills.
• Friendly, professional, and patient-focused attitude.

Responsibilities

• Welcome patients and create a positive first impression.
• Answer incoming calls and assist patients with questions.
• Schedule, confirm, and manage patient appointments.
• Register patients and maintain accurate patient information.
• Verify insurance information and assist with patient inquiries.
• Collect payments and post charges to patient accounts.
• Monitor voicemail and follow up with patients as needed.
• Help patients understand treatment plans and financial arrangements.
• Maintain a clean, organized, and welcoming reception area.
• Collaborate with the dental team to provide an excellent patient experience.

Skills

Customer service

Communication

Organization

Job description

Racine Dental Group in Racine, WI is seeking a friendly Patient Service Representative (PSR) to join our front desk team. You will Welcome patients, answer calls, schedule appointments, and verify insurance while ensuring a welcoming, organized reception area.

Qualified candidates have at least 1 year of hands-on experience and a passion for excellent customer service. Dental office experience is a plus, and team collaboration is essential.