Patient Service Representative Dental

Blackstone Valley Comm; Central Falls (RI); On-site; USD 22,000 - 33,000; Full time

Job summary

Blackstone Valley Comm is seeking a Patient Service Representative (PSR) at our Central Falls, RI location. The PSR will be the first point of contact for patients, providing exceptional service, scheduling appointments, verifying insurance, and collecting payments while maintaining accurate records in EMR systems.

The role requires strong communication, attention to detail, and the ability to work both independently and collaboratively in a healthcare setting with diverse patients.

Qualifications

• High School Diploma or equivalent required.
• Two years of related work experience preferred.
• Healthcare setting experience with EMRs and dental records, insurance, and patient data collection preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Serve as first point of contact by phone or in person.
• Manage inbound calls and screen individuals.
• Register patient appointments accurately and assist population health outreach.
• Verify insurance plans and schedule appointments.
• Collect payments and manage forms, insurance cards, and patient photos/ID.
• Address workflow, patient satisfaction, or safety issues proactively.

Skills

Customer service

Medical terminology

Bilingual (English + Spanish/Português

Education

High School Diploma

Tools

EMR systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Central Falls, RI, US

The Patient Service Representative (PSR) - Dental serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of patients during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance and acts timely to thwart potential workflow, patient satisfaction, or safety related issues.

EDUCATION, EXPERIENCE, & SKILLS

• High School Diploma or equivalent required
• Coursework in secretarial science or related field preferred
• Two years of related work experience preferred
• Experience in healthcare setting with electronic medical records and electronic dental records, insurance, and collecting patient data OR equivalent combination of education and experience required
• Experience with medical terminology preferred

OTHER REQUIREMENTS

• Reliable transportation required
• Bilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferred
• Cultural sensitivity necessary to work with a diverse patient and staff population required
• Ability to work independently and collaboratively required
• Knowledge of computers and electronic medical records required
• Knowledge of Microsoft Suite preferred
• Knowledge of electronic medical records (EMR) preferred
• Strong communication skills, both verbal and written, required
• Attention to detail and basic mathematical skills required