Dental Front Desk & Care Coordinator (Hybrid)

Wood River Health; Hope Valley (RI); Híbrido; USD 2.617.000 - 2.893.000; Jornada completa

Descripción de la vacante

Wood River Health in Hope Valley, RI seeks a Dental Patient Service Representative to be the primary contact for patients, handling scheduling, insurance verification, and health information management across medical, dental, behavioral health, and community programs.

This hybrid role supports patient experience and care coordination, entering data in the EHR/EDR, balancing daily financials, and assisting with referrals while maintaining HIPAA compliance.

Formación

• High School Diploma or equivalent.
• One to two years of customer service experience, preferred
• One year of medical, dental, or healthcare office experience, preferred
• Electronic Health Record (EHR) or Electronic Dental Record (EDR) experience, preferred
• Knowledge of medical and/or dental terminology, preferred
• Experience with patient scheduling, insurance verification, and health information management, preferred
• Ability to effectively use MS Office Suite, Internet, and email
• Cultural sensitivity necessary to work with a diverse patient and staff population

Responsabilidades

• Greet patients and visitors, answer questions, and direct them to appropriate departments or services.
• Check patients in and out efficiently and accurately.
• Provide professional customer service to ensure operational efficiency and a positive patient experience.
• Handle patient concerns and complaints and seek appropriate resolution.
• Assist patients in completing required paper and electronic forms accurately.

Conocimientos

Customer service

Communication

Educación

High School Diploma or equivalent

Herramientas

MS Office Suite

Internet

Email

Descripción del empleo

Wood River Health in Hope Valley, RI seeks a Dental Patient Service Representative to be the primary contact for patients, handling scheduling, insurance verification, and health information management across medical, dental, behavioral health, and community programs.

This hybrid role supports patient experience and care coordination, entering data in the EHR/EDR, balancing daily financials, and assisting with referrals while maintaining HIPAA compliance.