Patient-First Dental Front Desk Coordinator

Coast Dental; Merritt Island (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Coast Dental in Merritt Island, FL seeks a front desk receptionist to support the dental office by handling patient interactions, registrations, scheduling, and routine clerical tasks. The role requires accurate data entry, insurance verifications, and coordination with the Office Manager.

The ideal candidate offers strong customer service, basic dental terminology knowledge, and proficiency with EagleSoft or similar dental software, along with solid organizational skills to multi-task in a

Qualifications

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients’ appointments.
• Complete insurance verifications two (2) business days prior to all patients’ visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Skills

Customer service

Administrative tasks

Multi-tasking

Phone etiquette

Office procedures

Tools

EagleSoft

Internet Explorer

Microsoft Word

Microsoft Excel

Job description

Coast Dental in Merritt Island, FL seeks a front desk receptionist to support the dental office by handling patient interactions, registrations, scheduling, and routine clerical tasks. The role requires accurate data entry, insurance verifications, and coordination with the Office Manager.

The ideal candidate offers strong customer service, basic dental terminology knowledge, and proficiency with EagleSoft or similar dental software, along with solid organizational skills to multi-task in a