Dental Front Desk & Patient Scheduling Pro

Riccobene Associates Family Dentistry; Garner (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry seeks a Patient Coordinator to be the first voice patients hear and the last face they see. This in-person role requires a positive, ownership-driven approach to keep a full schedule and help patients understand benefits and costs, guiding them to book their next visit.

You will greet patients, manage check-in/out, verify insurance, present treatment plans, collect payments, and coordinate with the clinical team to ensure smooth handoffs while protecting

Qualifications

• Dental front office experience required or preferred.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Experience with Denticon practice management software is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients and manage check-in and check-out.
• Answer phones promptly and convert new patient calls into scheduled appointments.
• Build and protect the schedule: fill openings and recalls, manage recalls.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Present treatment plans and discuss fees, insurance estimates, and financing options.
• Collect copays and balances at the time of service and post payments accurately.
• Keep patient records, forms, and account notes complete and accurate.
• Coordinate with the clinical team to ensure smooth handoffs and HIPAA compliance.

Skills

Strong phone skills

Computer skills

Typing skills

Bilingual English/Spanish (a plus)

Patient communication

Education

1–2+ years dental front office experience

Tools

Denticon

Job description

Riccobene Associates Family Dentistry seeks a Patient Coordinator to be the first voice patients hear and the last face they see. This in-person role requires a positive, ownership-driven approach to keep a full schedule and help patients understand benefits and costs, guiding them to book their next visit.

You will greet patients, manage check-in/out, verify insurance, present treatment plans, collect payments, and coordinate with the clinical team to ensure smooth handoffs while protecting