Patient Experience Coordinator - Dental Front Desk

Riccobene Associates Family Dentistry; Mocksville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision / PTO / 401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to welcome patients, assist with benefits explanations, and secure next visits. You will manage the front desk, handle calls, and coordinate with the clinical team to ensure a smooth patient flow and accurate records.

The role emphasizes reliability, a positive demeanor, professional presentation, and comfort discussing costs and payment options with patients to enable treatment plans.

Qualifications

• 1–2+ years of dental front office experience
• Experience verifying dental insurance and explaining benefits
• Experience presenting treatment plans and collecting patient payments
• Experience scheduling and confirming appointments and managing a provider schedule
• Working knowledge of dental terminology and procedure codes
• Experience with Denticon is a plus
• Strong phone, computer, and typing skills
• Bilingual English/Spanish is a plus

Responsibilities

• Greet patients and manage check-in/out accurately
• Answer phones and convert new calls to appointments
• Solidify schedule by managing openings, recalls, and lists
• Confirm upcoming appointments by phone/text to reduce no-shows
• Explain coverage and present treatment plans and fees
• Collect copays and post payments accurately
• Maintain patient records and notes
• Coordinate with clinical team for smooth handoffs
• Protect patient privacy per HIPAA

Skills

Customer service

Communication

HIPAA compliance

Dental terminology

Phone etiquette

Bilingual English/Spanish

Education

High school diploma

Tools

Denticon

MS Office

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to welcome patients, assist with benefits explanations, and secure next visits. You will manage the front desk, handle calls, and coordinate with the clinical team to ensure a smooth patient flow and accurate records.

The role emphasizes reliability, a positive demeanor, professional presentation, and comfort discussing costs and payment options with patients to enable treatment plans.