Patient Experience & Scheduling Specialist

Riccobene Associates Family Dentistry; Mocksville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will greet, check in/out, verify insurance, discuss treatment plans, collect payments, and keep the schedule filled and accurate.

The role is in-person, requiring reliability, a positive attitude, and strong teamwork. Ideal candidates have dental front office experience and bilingual abilities (English/Spanish) as a plus.

Qualifications

• At least 1 to 2+ years of dental front office experience
• Experience verifying dental insurance and explaining benefits to patients
• Experience presenting treatment plans and collecting patient payments
• Experience scheduling and confirming appointments and managing a provider schedule
• Working knowledge of dental terminology and procedure codes
• Strong phone, computer, and typing skills
• Bilingual English/Spanish is a plus

Responsibilities

• Greet patients warmly, and manage check-in and check-out accurately and efficiently
• Answer phones promptly and turn new patient calls into scheduled appointments
• Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
• Confirm upcoming appointments by phone and text to reduce no-shows
• Make sure every patient leaves with their next appointment scheduled
• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need
• Collect copays and balances at the time of service, and post payments accurately
• Keep patient records, forms, and account notes complete and accurate
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks
• Protect patient privacy and follow HIPAA requirements

Skills

Reliability

Presence

A good attitude

Team first

Money conversations

Ownership of the schedule

Attention to detail

Professional presentation

Bilingual English/Spanish

Tools

Denticon

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will greet, check in/out, verify insurance, discuss treatment plans, collect payments, and keep the schedule filled and accurate.

The role is in-person, requiring reliability, a positive attitude, and strong teamwork. Ideal candidates have dental front office experience and bilingual abilities (English/Spanish) as a plus.