Dental Front Desk Pro: Admin & Patient Experience

Heather L Maze DDS Inc; Copley (OH); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Retirement Plan

Dental Benefits

Uniform Allocation

Continuing Education Courses

Other

Job summary

Bath Family Dentistry is seeking a highly organized Front Desk Coordinator/Administrative Assistant to be the cornerstone of our patient experience. You will manage scheduling, verify insurance, present treatment plans, and handle check-in/check-out with warmth and professionalism.

Ideal candidates have dental office experience, knowledge of dental terminology and insurance processes, and proficiency with Eaglesoft.

Qualifications

• Previous experience in a dental office setting (required)
• Strong knowledge in dental terminology, workflow, and insurance processes
• Proficiency with dental practice management software (Eaglesoft)
• Excellent organizational skills with keen attention to detail
• Outstanding interpersonal and customer communication skills
• Professional phone manner with the ability to manage multiple lines and multitask
• Strong service orientation with a warm, welcoming demeanor

Responsibilities

• Manage patient scheduling to maintain a productive and efficient appointment calendar
• Verify dental insurance eligibility and explain benefits clearly to patients
• Present treatment plans and discuss financial agreements and payment arrangements
• Handle patient check-in and check-out processes efficiently
• Answer multi-line phones with professionalism and warmth
• Process payments accurately and maintain detailed financial records
• Follow up on unscheduled treatment plans and outstanding account balances
• Oversee collections and manage accounts receivables
• Coordinate and manage patient referral processes
• Ensure HIPPA compliance and maintain patient confidentiality

Skills

Dental office experience

Dental terminology

Eaglesoft

Organizational skills

Interpersonal communication

Phone etiquette

Customer service

Tools

Eaglesoft

Job description

Bath Family Dentistry is seeking a highly organized Front Desk Coordinator/Administrative Assistant to be the cornerstone of our patient experience. You will manage scheduling, verify insurance, present treatment plans, and handle check-in/check-out with warmth and professionalism.

Ideal candidates have dental office experience, knowledge of dental terminology and insurance processes, and proficiency with Eaglesoft.