Dental Front Desk & Patient Experience Specialist

NC Pediatric Dentistry; Sherrills Ford (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

NC Pediatric Dentistry in North Carolina is seeking a Patient Services Representative to support front desk operations and enhance the patient experience. You will work with the Patient Services Supervisor to manage scheduling, training, and daily administrative tasks.

The role requires at least 3 years in dental front desk, preference for pediatric dental experience, and current OSHA, HIPAA and CPR certifications. Strong communication and teamwork are essential to maintain a smooth patient flow.

Qualifications

• Must have at least 3 years of experience in dental front desk operations.
• Pediatric dental experience is preferred.
• Currently certified in OSHA, HIPAA and CPR.
• Ability to teach and direct others with positivity and encouragement.

Responsibilities

• Collaborate with Patient Services Supervisor in training, staffing and functionality while providing feedback.
• Satisfy mandatory training requirements as assigned by the PSS.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.
• Substitute management of front operations in the absence of the PSS.
• Perform a variety of detail-oriented administrative tasks for the team and patients.

Skills

Excellent communication

Organizational skills

Teamwork

Problem-solving

Adaptability

Education

OSHA certification

HIPAA training

CPR certification

Job description

NC Pediatric Dentistry in North Carolina is seeking a Patient Services Representative to support front desk operations and enhance the patient experience. You will work with the Patient Services Supervisor to manage scheduling, training, and daily administrative tasks.

The role requires at least 3 years in dental front desk, preference for pediatric dental experience, and current OSHA, HIPAA and CPR certifications. Strong communication and teamwork are essential to maintain a smooth patient flow.