Pediatric Front Desk Specialist - Patient Experience

David E Thome DDS PLLC; Park View Heights (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Salisbury Pediatric Dentistry is seeking a Patient Services Representative (PSR) to support front desk operations and ensure a seamless patient experience. The role collaborates with the Patient Services Supervisor to manage scheduling, training, and daily workflows in a busy pediatric practice.

The ideal candidate has at least 3 years of dental front desk experience, with preference for pediatric background, and certification in OSHA, HIPAA and CPR.

Qualifications

• Must have at least 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Responsibilities

• Collaborate with Patient Services Supervisor in training, staffing and feedback.
• Satisfy mandatory training requirements.
• Maintain smooth patient schedule flow to ensure best Patient Experience.
• Substitute front operations management in absence of PSS.
• Handle a variety of administrative tasks to anticipate team and patient needs.

Skills

Teaching and mentoring

Analytical thinking

Adaptability to new technologies

Interpersonal communication

Education

3+ years dental front desk experience

Pediatric dental experience preferred

Tools

OSHA certification

HIPAA compliance

CPR certification

Job description

Salisbury Pediatric Dentistry is seeking a Patient Services Representative (PSR) to support front desk operations and ensure a seamless patient experience. The role collaborates with the Patient Services Supervisor to manage scheduling, training, and daily workflows in a busy pediatric practice.

The ideal candidate has at least 3 years of dental front desk experience, with preference for pediatric background, and certification in OSHA, HIPAA and CPR.