Dental Front Desk & Patient Experience Specialist

David E Thome DDS PLLC; Locust (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

David E Thome DDS PLLC in Locust, NC seeks a Patient Services Representative to manage front desk operations and enhance patient experience. The role collaborates with the Patient Services Supervisor to train staff and maintain smooth scheduling.

The ideal candidate will have at least 3 years in dental front desk work, with pediatric experience preferred and certifications in OSHA, HIPAA, and CPR to support compliant, patient-centered care.

Qualifications

• Must have at least 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing feedback.
• Satisfy all mandatory training requirements as assigned by the PSS via various training tools.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience and team environment.
• Substitute the management of front operations in the absence of PSS.
• Perform a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients.

Skills

Front desk operations

Customer service

Communication

Team training

Adaptability

Education

3 years dental front desk experience

Pediatric dental experience preferred

Job description

David E Thome DDS PLLC in Locust, NC seeks a Patient Services Representative to manage front desk operations and enhance patient experience. The role collaborates with the Patient Services Supervisor to train staff and maintain smooth scheduling.

The ideal candidate will have at least 3 years in dental front desk work, with pediatric experience preferred and certifications in OSHA, HIPAA, and CPR to support compliant, patient-centered care.