Pediatric Dental Front Desk Lead & Patient Experience

David E Thome DDS PLLC; Cedar Rock (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Caldwell Pediatric Dentistry - Lenior invites a Patient Services Representative to join our front desk team. The role focuses on delivering exceptional patient experiences by coordinating schedules, supporting the front desk, and upholding our mission and core values.

Ideal candidates have at least 3 years in dental front desk operations, pediatric dental experience, and current OSHA, HIPAA and CPR certifications.

Qualifications

• Must have at least 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in training, staffing and feedback.
• Satisfy all mandatory training requirements as assigned by the PSS.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.
• Substitute the management of front operations in the absence of PSS.
• Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

Skills

Analytical skills

Critical thinking

Problem solving

Learning new technologies

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Education

OSHA certification

HIPAA certification

CPR certification

Job description

Caldwell Pediatric Dentistry - Lenior invites a Patient Services Representative to join our front desk team. The role focuses on delivering exceptional patient experiences by coordinating schedules, supporting the front desk, and upholding our mission and core values.

Ideal candidates have at least 3 years in dental front desk operations, pediatric dental experience, and current OSHA, HIPAA and CPR certifications.