Dental Front Desk Lead - Patient Experience & Team Training

Automatic Data Processing, Inc.; Concord (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Patient Services Representative to support front desk operations and patient scheduling at the Concord, NC location.

The role emphasizes exceptional customer service and alignment with the company’s mission and core values. The successful candidate will have at least 3 years of dental front desk experience, with a preference for pediatric dental experience, and current OSHA, HIPAA, and CPR certifications.

Qualifications

• Must have at least 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Responsibilities

• Collaborate with Patient Services Supervisor in training, staffing and functionality while providing feedback.
• Satisfy all mandatory training requirements as assigned by the Patient Services Supervisor.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.
• Substitute the management of front operations in the absence of Patient Services Supervisor PSS.
• Perform a variety of detail-oriented administrative tasks to anticipate team and patient needs.

Skills

Analytical thinking

Communication skills

Teach and lead others

Interpersonal skills

Education

OSHA certification

HIPAA certification

CPR certification

Job description

Automatic Data Processing, Inc. is seeking a Patient Services Representative to support front desk operations and patient scheduling at the Concord, NC location.

The role emphasizes exceptional customer service and alignment with the company’s mission and core values. The successful candidate will have at least 3 years of dental front desk experience, with a preference for pediatric dental experience, and current OSHA, HIPAA, and CPR certifications.