Dental Front Desk Lead — Patient Experience & Team Support

NC Pediatric Dentistry; Locust (NC); Vor Ort; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

NC Pediatric Dentistry is seeking a Patient Services Representative to support front desk operations and maximize the flow of patient scheduling, ensuring a high standard of the patient experience at our Locust, NC practice.

The role works closely with the Patient Services Supervisor, participates in ongoing training, maintains OSHA, HIPAA and CPR compliance, and handles a range of administrative tasks with a positive, team-oriented attitude.

Qualifikationen

• Must have at least 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Aufgaben

• Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.
• Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.
• Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.
• Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.
• The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Kenntnisse

Analytical thinking

Adaptability

Interpersonal communication

Ausbildung

OSHA certification

HIPAA certification

CPR certification

Jobbeschreibung

NC Pediatric Dentistry is seeking a Patient Services Representative to support front desk operations and maximize the flow of patient scheduling, ensuring a high standard of the patient experience at our Locust, NC practice.

The role works closely with the Patient Services Supervisor, participates in ongoing training, maintains OSHA, HIPAA and CPR compliance, and handles a range of administrative tasks with a positive, team-oriented attitude.