Pediatric Front Desk Lead: Patient Experience & Scheduling

Automatic Data Processing, Inc.; Salisbury (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pedo Ops Salisbury Pediatric Dentistry in Salisbury, NC is seeking a Patient Services Representative (PSR) to support front desk operations and deliver high standard patient service aligned with our mission.

You will collaborate with the Patient Services Supervisor, ensure training compliance, manage scheduling flow, and handle a range of administrative duties to keep the front desk running smoothly. OSHA, HIPAA, and CPR certification are required.

Qualifications

• Minimum 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• OSHA, HIPAA and CPR certifications required.

Responsibilities

• Collaborate with Patient Services Supervisor in training, staffing and feedback.
• Complete mandatory training requirements as assigned by the PSS.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.
• Substitute the management of front operations in the absence of Patient Services Supervisor PSS.
• Perform a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.
• The duties listed describe the general nature of work and are not exhaustive.

Skills

Teach and direct others

Analytical and problem solving

Adapt to new technologies and ideas

Verbal and written communication

Job description

Pedo Ops Salisbury Pediatric Dentistry in Salisbury, NC is seeking a Patient Services Representative (PSR) to support front desk operations and deliver high standard patient service aligned with our mission.

You will collaborate with the Patient Services Supervisor, ensure training compliance, manage scheduling flow, and handle a range of administrative duties to keep the front desk running smoothly. OSHA, HIPAA, and CPR certification are required.