Patient Experience Front Desk Specialist

Compass Health, Inc.; Northern (KY); Hybrid; USD 52,349,000 - 57,859,000; Full time

Job summary

Compass Health, Inc. in Eldon, MO is seeking a Customer Relations Specialist to greet patients, manage check-in and check-out, verify insurance, and collect co-pays at the front desk. You will support daily clinic operations and serve as a key member of our integrated care team.

The role requires strong communication, organizational skills, and the ability to handle high-traffic, patient-facing interactions. Some travel to nearby clinics may be required.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Communication

Organizational skills

Data entry

Travel willingness

Education

High School/GED

Job description

Compass Health, Inc. in Eldon, MO is seeking a Customer Relations Specialist to greet patients, manage check-in and check-out, verify insurance, and collect co-pays at the front desk. You will support daily clinic operations and serve as a key member of our integrated care team.

The role requires strong communication, organizational skills, and the ability to handle high-traffic, patient-facing interactions. Some travel to nearby clinics may be required.