Patient Experience Front Desk Specialist

Compass Health Network; Spring (TX); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Compass Health Network in Weldon Spring seeks a Customer Relations Specialist to greet patients, manage check-in/check-out, verify insurance, and collect co-pays. You will support day-to-day clinic operations to ensure smooth patient flow and a positive experience from the first contact.

You’ll travel locally between clinic sites as needed and be part of an integrated care team in a fast-paced environment focused on excellent patient service.

Qualifications

• High School/GED preferred.
• At least one year of customer service experience is required.
• A valid driver’s license and agency-established automobile coverage are required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out and verify insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Communication skills

Organizational skills

Data entry basics

Customer service mindset

Education

High School/GED

Tools

Valid driver’s license

Job description

Compass Health Network in Weldon Spring seeks a Customer Relations Specialist to greet patients, manage check-in/check-out, verify insurance, and collect co-pays. You will support day-to-day clinic operations to ensure smooth patient flow and a positive experience from the first contact.

You’ll travel locally between clinic sites as needed and be part of an integrated care team in a fast-paced environment focused on excellent patient service.