Customer Relations Specialist

Compass Health, Inc.; Raymore (MO); On-site; USD 38,000 - 41,000; Full time

Job summary

Compass Health, Inc. in Raymore, MO is seeking a Customer Relations Specialist to serve as the welcoming face of the clinic and manage front-desk operations.

The role includes greeting patients, processing check-in/check-out, verifying insurance, collecting co-pays, and supporting daily clinic operations. The ideal candidate will have strong communication and organizational skills, at least one year of customer service experience, and availability to travel between nearby clinic locations if

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Communication

Data entry

Organizational skills

HIPAA compliance

Education

High School or GED

Tools

EHR software

Job description

Customer Relations Specialist

Department: Dental

Employment Type: Full Time

Location: Raymore - Sunset Lane

Compensation: $18.39 / hour

Description

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.
Schedule: Tuesday- Friday: Tuesday & Wednesday 7:15a-5:45p. Thursday 7:45a-6:15p. Friday 7:15a-6:00p.

Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

• Possesses strong communication and organizational skills
• Is comfortable in a high-traffic, patient-facing role
• Is detail-oriented with basic computer and data entry skills
• Willing to travel locally between clinic sites if needed