Patient Experience Coordinator – Front Desk

Compass Health, Inc.; Eldon (MO); On-site; USD 22,000 - 29,000; Full time

Job summary

Compass Health, Inc. is hiring a Customer Relations Specialist to be the welcoming face of our clinic and a key part of the care team.

You will greet patients, manage check-in/check-out, verify insurance, collect co-pays, and support day-to-day front-office operations in a multi-site environment. The role requires strong communication, organization, and data entry skills, with the ability to travel locally between clinic sites as needed.

Qualifications

• High School/GED preferred.
• At least one year of customer service experience required.
• Valid driver’s license and agency-established minimum automobile coverage required.

Responsibilities

• Greet patients and provide friendly, helpful service at every visit.
• Manage check-in/check-out and verify insurance and demographic information.
• Collect co-pays and complete intake paperwork as needed.
• Answer phones, direct messages, and assist with scheduling.
• Keep front office and waiting areas neat, organized, and welcoming.
• Enter data accurately into the EHR system.
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Data entry

Education

High School/GED

Job description

Compass Health, Inc. is hiring a Customer Relations Specialist to be the welcoming face of our clinic and a key part of the care team.

You will greet patients, manage check-in/check-out, verify insurance, collect co-pays, and support day-to-day front-office operations in a multi-site environment. The role requires strong communication, organization, and data entry skills, with the ability to travel locally between clinic sites as needed.