Patient Experience Front Desk Specialist

Compass Health Network; Saint Charles (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Compass Health Network is seeking a Customer Relations Specialist to be the welcoming face of our clinics. You will greet patients, manage check-in and check-out for multiple services, verify insurance information, and collect co-pays as part of a fast-paced integrated care team.

The role requires strong communication, organization, and data-entry skills, with the ability to travel locally between clinic sites as needed.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver''s license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Customer service

Communication skills

Organizational skills

Education

High School/GED

Job description

Compass Health Network is seeking a Customer Relations Specialist to be the welcoming face of our clinics. You will greet patients, manage check-in and check-out for multiple services, verify insurance information, and collect co-pays as part of a fast-paced integrated care team.

The role requires strong communication, organization, and data-entry skills, with the ability to travel locally between clinic sites as needed.