Dental Front Desk & Patient Experience Specialist

AAMU Alumni Association, Inc.; Alabama; Sur place; USD 30 000 - 36 000; Plein temps

Résumé du poste

AAMU Alumni Association, Inc. is seeking a Front Desk Receptionist to be the friendly first contact for students.

This role requires exceptional customer service, professionalism, and the ability to assist students navigating campus health services and appointments. Responsibilities include answering phones, scheduling visits, verifying eligibility, checking in students, managing payments where applicable, maintaining confidentiality under HIPAA, supporting the Dental Director and Health

Qualifications

• High school diploma required; associate degree preferred.
• Experience with electronic health records (EHR) is preferred.
• Excellent communication skills and strong customer service demeanor.

Responsabilités

• Answer phones, return calls, manage voicemail, and respond to student inquiries.
• Schedule appointments, emergency visits, and follow-ups.
• Verify student eligibility and coordinate with Student Health Services when needed
• Check students in/out and maintain accurate demographic data.
• Collect payments when applicable (e.g., faculty/staff services).
• Print treatment estimates, appointment reminders, and after-care instructions
• Notify providers of patient arrivals and cancellations.
• Monitor waiting room environment and ensure order and flow.
• Maintain confidentiality and HIPAA standards.
• Manage mail, packages, and supply deliveries.
• Assist with data reporting, daily sheets, and administrative tasks assigned by the Dental Director.

Connaissances

Customer service

Communication

HIPAA compliance

Data entry

Organization

Phone handling

Payments processing

Formation

High school diploma

Associate degree (preferred)

Outils

Electronic Health Records (EHR)

Description du poste

AAMU Alumni Association, Inc. is seeking a Front Desk Receptionist to be the friendly first contact for students.

This role requires exceptional customer service, professionalism, and the ability to assist students navigating campus health services and appointments. Responsibilities include answering phones, scheduling visits, verifying eligibility, checking in students, managing payments where applicable, maintaining confidentiality under HIPAA, supporting the Dental Director and Health