Dental Receptionist

AAMU Alumni Association, Inc.; Alabama; Vor Ort; USD 30.000 - 36.000; Vollzeit

Zusammenfassung

AAMU Alumni Association, Inc. is seeking a Front Desk Receptionist to be the friendly first contact for students.

This role requires exceptional customer service, professionalism, and the ability to assist students navigating campus health services and appointments. Responsibilities include answering phones, scheduling visits, verifying eligibility, checking in students, managing payments where applicable, maintaining confidentiality under HIPAA, supporting the Dental Director and Health

Qualifikationen

• High school diploma required; associate degree preferred.
• Experience with electronic health records (EHR) is preferred.
• Excellent communication skills and strong customer service demeanor.

Aufgaben

• Answer phones, return calls, manage voicemail, and respond to student inquiries.
• Schedule appointments, emergency visits, and follow-ups.
• Verify student eligibility and coordinate with Student Health Services when needed
• Check students in/out and maintain accurate demographic data.
• Collect payments when applicable (e.g., faculty/staff services).
• Print treatment estimates, appointment reminders, and after-care instructions
• Notify providers of patient arrivals and cancellations.
• Monitor waiting room environment and ensure order and flow.
• Maintain confidentiality and HIPAA standards.
• Manage mail, packages, and supply deliveries.
• Assist with data reporting, daily sheets, and administrative tasks assigned by the Dental Director.

Kenntnisse

Customer service

Communication

HIPAA compliance

Data entry

Organization

Phone handling

Payments processing

Ausbildung

High school diploma

Associate degree (preferred)

Tools

Electronic Health Records (EHR)

Jobbeschreibung

The following statements are intended to describe the general nature and level of work that is to be performed in the identified position. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified as other duties may be assigned.

Summary:

The Front Desk Receptionist is often the first point of contact for students. This role requires exceptional customer service, professionalism, and the ability to support students who may be navigating healthcare independently for the first time.

• Answer phones, return calls, manage voicemail, and respond to student inquiries.
• Schedule appointments, emergency visits, and follow-ups.
• Verify student eligibility and coordinate with Student Health Services when needed
• Check students in/out and maintain accurate demographic data.
• Collect payments when applicable (e.g., faculty/staff services).
• Print treatment estimates, appointment reminders, and after-care instructions
• Notify providers of patient arrivals and cancellations.
• Monitor waiting room environment and ensure order and flow.
• Maintain confidentiality and HIPAA standards.
• Manage mail, packages, and supply deliveries.
• Assist with data reporting, daily sheets, and administrative tasks assigned by the Dental Director.
• High school diploma required; associate degree preferred.
• Prior dental or medical front-office experience preferred.
• Experience with electronic health records.
• Excellent communication skills and strong customer service demeanor.