Dental Front Desk & Patient Care Specialist

Adelante Healthcare; Buckeye (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Adelante Healthcare is seeking a Dental Front Office Assistant to provide direct customer service and administrative support. The role handles check-in/check-out, appointment scheduling, insurance verification, payments, and explaining treatment plans.

This full-time position requires CPR/AED, a level one fingerprint clearance, and at least two years of dental office experience. Ideal candidates will have knowledge of dental terminology and insurance processes, strong communication skills, and

Qualifications

• CPR and AED per AHA/Red Cross guidelines.
• Fingerprint Clearance Card issued by Arizona DPS.
• High school diploma or GED.
• Minimum 2 years of dental office experience.
• Knowledge of dental terminology and procedures.
• Knowledge of dental insurance eligibility and verification.
• Excellent communication and professional presence.
• Ability to problem solve independently or with team.
• Proficient computer skills: Windows, MS Office, Patient Management System.
• Advanced typing and telephone answering skills.

Responsibilities

• Greet patients and visitors; direct them to the appropriate person.
• Assist patients in resolving minor difficulties and provide directions as authorized by providers.
• Receive and place phone calls; address inquiries.
• Schedule and confirm appointments; manage dental schedule.
• Update patient information in EHR; scan documents.
• Verify dental insurance coverage and benefits.
• Process patient payments and review treatment plan.
• Assist with administrative duties (reports, faxing, emailing, mail).
• Collaborate with providers and back-office staff for workflow.
• Maintain reception area and patient lobby.
• Maintain daily productivity reports for finance.
• Maintain updated patient forms and inventory of supplies.
• Travel to other dental locations as needed.

Skills

CPR

Fingerprint clearance

Communication

Problem solving

Windows

MS Office

Patient Management System

Typing

Telephone answering

Dental terminology

Education

High school diploma or GED

CPR/AED certification

Tools

Windows

MS Office

Patient Management System

Job description

Adelante Healthcare is seeking a Dental Front Office Assistant to provide direct customer service and administrative support. The role handles check-in/check-out, appointment scheduling, insurance verification, payments, and explaining treatment plans.

This full-time position requires CPR/AED, a level one fingerprint clearance, and at least two years of dental office experience. Ideal candidates will have knowledge of dental terminology and insurance processes, strong communication skills, and