Dental Front Desk & Insurance Coordinator

Coast Dental; Ruskin (FL); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Coast Dental Ruskin, FL is seeking a friendly Front Desk Associate to support the dental office at the reception. You will greet patients, check-in registrations, and schedule appointments, under the direction of the Office Manager.

You will verify insurance, obtain pre-authorizations when needed, and assist with charting, billing, and daily front desk tasks. Strong customer service, basic dental terminology, and computer skills are essential.

Qualifications

• Previous insurance or dental office experience preferred.
• Experience with orthodontic or specialty practices preferred.
• Basic clerical and administrative skills required.

Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two business days prior to the patients' appointments.
• Complete insurance verifications two business days prior to visits to determine coverage and link insurance in EagleSoft.
• Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts for accuracy and documentation.
• File patient charts daily.
• Participate in morning huddle, chart review and routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Skills

Customer service

Phone etiquette

Dental terminology

Multi-tasking

Organizational skills

Tools

Internet Explorer

Microsoft Word

Microsoft Excel

EagleSoft

Job description

Coast Dental Ruskin, FL is seeking a friendly Front Desk Associate to support the dental office at the reception. You will greet patients, check-in registrations, and schedule appointments, under the direction of the Office Manager.

You will verify insurance, obtain pre-authorizations when needed, and assist with charting, billing, and daily front desk tasks. Strong customer service, basic dental terminology, and computer skills are essential.