Dental Front Desk Coordinator: Patient Scheduling

Commonwealth Dentistry; Mechanicsville (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Commonwealth Dentistry is seeking a Patient Coordinator who greets patients warmly, manages check-in and check-out, and keeps the schedule running smoothly. You will guide patients through benefits and fees, and help them feel confident about their care.

In this in-person role, you’ll verify insurance, present treatment plans, collect copays, and maintain accurate records while protecting patient privacy under HIPAA.

Qualifications

• 1–2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Denticon practice management software experience is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients and manage check-in and check-out accurately.
• Answer phones promptly and turn new patient calls into scheduled appointments.
• Build and protect the schedule: fill openings and cancellations, recall and unscheduled treatment lists.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Make sure every patient leaves with their next appointment scheduled.
• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language.
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need.
• Collect copays and balances at the time of service, and post payments accurately.
• Keep patient records, forms, and account notes complete and accurate.
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks.
• Protect patient privacy and follow HIPAA requirements.

Skills

Phone skills

Computer skills

Typing skills

Bilingual English/Spanish

Tools

Denticon

Job description

Commonwealth Dentistry is seeking a Patient Coordinator who greets patients warmly, manages check-in and check-out, and keeps the schedule running smoothly. You will guide patients through benefits and fees, and help them feel confident about their care.

In this in-person role, you’ll verify insurance, present treatment plans, collect copays, and maintain accurate records while protecting patient privacy under HIPAA.