Dental Patient Coordinator

Commonwealth Dentistry; Suffolk (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Commonwealth Dentistry in Suffolk, VA seeks a full-time Patient Coordinator to keep the office on schedule, input patient data for billing, and communicate with patients empathetically. The role includes front desk duties, handling co-pays, and ensuring accurate daily reconciliations.

The ideal candidate will balance multiple tasks, maintain organization, and support the Office Manager. Dental front desk experience is appreciated, but not required.

Qualifications

• Must have HS diploma or higher.
• Experience in dental front desk is preferred but not required.
• Strong communication and confidentiality are essential.

Responsibilities

• Greet and welcome patients with a professional demeanor.
• Check-in patients and verify information in the management software.
• Collect co-payments and balance registers daily.
• Check-out patients and schedule follow-up appointments.
• Balance cash register and ensure daily totals match.
• Multi-task effectively with phones, walk-ins, and staff.
• Confirm appointments by call or reminder system.
• Escalate issues to the Office Manager as needed.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Data entry

Communication

Billing awareness

Education

HS Diploma or higher

Tools

Dentrix Ascend

Job description

Commonwealth Dentistryis looking for a full-time Patient Coordinator for our Suffolk Office!

POSITION SUMMARY

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, communicates with patients in an efficient and empathetic manner, and generally keeps the office stocked with necessary supplies.

KEY COMPETENCIES

• Welcoming/greeting patients with a welcoming, professional, and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Closing out and ensuring that registers are balanced daily
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients
• Calling to confirm appointments
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.

• Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills, Dentrix Ascend knowledge is a plus
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Dental front desk experience is preferred, but not required

Language and Reasoning Abilities

• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance