Dental Front Desk & Billing Coordinator

Heartland Dental LLC; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Paid time off

Daily Pay

Job summary

American Family Dentistry, part of Heartland Dental, is seeking a Business Assistant to support the front office and patient care. You’ll greet patients, handle phones and emails, and use Dentrix for scheduling and records.

You will file claims, post payments, and discuss treatment fees with patients while collaborating closely with providers to optimize office operations. The role emphasizes patient-first service, teamwork, and ongoing learning, with a benefits package that includes health

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness required.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: phones, mail, email; communicate with patients and insurance.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims.
• Post payments and manage accounts receivable.
• Explain treatment plan fees and payment options to patients.
• Partner with providers to implement Heartland Dental systems.

Skills

Customer service

Communication

Organization

Dental software

Tools

Dentrix

Job description

American Family Dentistry, part of Heartland Dental, is seeking a Business Assistant to support the front office and patient care. You’ll greet patients, handle phones and emails, and use Dentrix for scheduling and records.

You will file claims, post payments, and discuss treatment fees with patients while collaborating closely with providers to optimize office operations. The role emphasizes patient-first service, teamwork, and ongoing learning, with a benefits package that includes health