Dental AI Customer Success Lead

CogniDental

Dallas (TX)

Hybrid

USD 60,000 - 90,000

Full time

13 days ago

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Job summary

CogniDental is hiring a Customer Success Executive to onboard, train, and support dental practices using CogniDental AI. You will be the primary contact, ensuring maximum value from AI-powered claims, eligibility, and practice intelligence features.

In this role you will own the post-sale journey, lead implementations, monitor health metrics, and surface feedback to product teams. You will build onboarding materials and collaborate with engineering on integrations across OpenDental, Dentrix, and

Qualifications

2+ years in customer success, account management, or implementation in SaaS.
Excellent communication skills for staff and practice owners.
Strong project management with attention to detail.
Empathy-first approach to customer relationships.
Comfort with technical products and dental terminology.

Responsibilities

Own the post-sale customer journey from onboarding through renewal.
Lead implementation and training sessions for dental staff and managers.
Monitor customer health metrics and address adoption gaps.
Represent customer voice to product and surface feedback.
Create onboarding playbooks, training materials, and help docs.
Collaborate with engineering to troubleshoot integrations (OpenDental, Dentrix, Eaglesoft).
Drive net revenue retention through expansion and upsell.