Customer Success Executive Dallas, TX On-site →

CogniDental; Dallas (TX); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

CogniDental is hiring a Customer Success Executive to onboard, train, and support dental practices using CogniDental AI. You will be the primary contact, ensuring maximum value from AI-powered claims, eligibility, and practice intelligence features.

In this role you will own the post-sale journey, lead implementations, monitor health metrics, and surface feedback to product teams. You will build onboarding materials and collaborate with engineering on integrations across OpenDental, Dentrix, and

Qualifications

• 2+ years in customer success, account management, or implementation in SaaS.
• Excellent communication skills for staff and practice owners.
• Strong project management with attention to detail.
• Empathy-first approach to customer relationships.
• Comfort with technical products and dental terminology.

Responsabilités

• Own the post-sale customer journey from onboarding through renewal.
• Lead implementation and training sessions for dental staff and managers.
• Monitor customer health metrics and address adoption gaps.
• Represent customer voice to product and surface feedback.
• Create onboarding playbooks, training materials, and help docs.
• Collaborate with engineering to troubleshoot integrations (OpenDental, Dentrix, Eaglesoft).
• Drive net revenue retention through expansion and upsell.

Connaissances

Customer success

Account management

SaaS experience

Excellent communication

Project management

Empathy-first

Technical product literacy

Dental industry terminology

Healthcare/RCM software

Description du poste

We're hiring Customer Success Executives to onboard, train, and support dental practices using CogniDental AI. You'll be the primary point of contact for our customers — ensuring they get maximum value from AI-powered claims, eligibility, and practice intelligence features.

What You'll Do

• Own the post-sale customer journey from onboarding through renewal
• Lead implementation and training sessions for dental office staff, billing teams, and practice managers
• Monitor customer health metrics and proactively address adoption gaps
• Serve as the voice of the customer — surfacing feedback, feature requests, and pain points to product
• Build and maintain onboarding playbooks, training materials, and help documentation
• Collaborate with engineering to troubleshoot integration issues (OpenDental, Dentrix, Eaglesoft)
• Drive net revenue retention through expansion and upsell opportunities

What We're Looking For

• 2+ years of customer success, account management, or implementation experience in SaaS
• Excellent communication skills — comfortable presenting to both front-desk staff and practice owners
• Strong project management skills with attention to detail
• Empathy-first approach to customer relationships
• Comfort with technical products and willingness to learn dental industry terminology
• Bonus: experience in dental, healthcare, or RCM software
• Based in or willing to relocate to Dallas, TX