Growth Leader, SMB Customer Success

Overjet; United States; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid workplace

401k with matching

Medical, Dental and Vision

Life and AD+D Insurance

Paid Parental Leave

HSA with employer contribution

Flexible Time Off

Learning and Development stipend

Job summary

Overjet is the world-leader in dental AI, serving thousands of dental practices and insurers. We’re seeking a Manager of Customer Success, SMB to lead retention, adoption, and expansion across our SMB customers and to hire and scale a high-performing team.

You’ll leverage AI, data, and automation to move clinics from signup to long-term value, partnering with Sales, Onboarding, Support, and Product to drive measurable outcomes.

Qualifications

• 5+ years in customer success or SMB‑focused SaaS, including 2+ years managing CSMs.
• Experience running a high‑volume SMB book with data, retention, and automation.
• Track record of reducing churn and improving onboarding/activation metrics.
• Strong analytical skills. You can write or review SQL, build dashboards, and turn data into decisions.
• Hands‑on AI fluency. You use LLMs and automation to build workflows and scale coaching.
• Experience with CRM and CS tools (Salesforce, Gainsight) and BI tools (Gong, BigQuery, Sigma).
• Excellent communication with dental practice owners and executives.
• Strong ownership and urgency, with metric‑bound goals.
• Dental/healthcare software experience strongly preferred (2+ years).

Responsibilities

• Own SMB net revenue retention, churn, and contraction; build the churn prevention system.
• Hire, onboard, and scale a team of SMB CSMs; build coaching programs.
• Own onboarding for new clinics and locations; streamline self-serve and portal motions.
• Drive activation and product adoption across Vision, Voice, and RCM; design training and re-engagement programs.
• Use health scoring, risk signals, and data tools to identify at‑risk clinics and guide team focus.
• Build AI-first automations to replace manual work and measure productivity gains.
• Collaborate with Sales, Onboarding, Support, Product, Marketing, and Finance; voice of the customer.
• Deliver retention forecasts and clear reporting on churn drivers and trends.

Skills

Customer success

Leadership

Analytics

SQL

CRM tools

AI fluency

Communication

Retention strategies

Tools

Salesforce

Gainsight

Gong

BigQuery

Sigma

Job description

Overjet is the world-leader in dental AI, serving thousands of dental practices and insurers. We’re seeking a Manager of Customer Success, SMB to lead retention, adoption, and expansion across our SMB customers and to hire and scale a high-performing team.

You’ll leverage AI, data, and automation to move clinics from signup to long-term value, partnering with Sales, Onboarding, Support, and Product to drive measurable outcomes.