Mid‑Market Customer Success Manager – Dental AI (Hybrid)

OVERJET; San Mateo (CA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and equity

Hybrid workplace flexibility

401(k) matching program

99% employee premium coverage for medical, dental, and vision

8 weeks paid parental leave

Job summary

OVERJET in San Mateo is seeking a detail-oriented Customer Success Manager responsible for ensuring customers thrive with Overjet’s software platform. This candidate will manage Mid-Market accounts, focusing on building strong relationships during the pilot phase and executing customer success strategies.

Applicants should have 3+ years of B2B customer success experience and a willingness to learn about AI and dentistry. The position offers a hybrid work model with flexibility.

Qualifications

• 3+ years of experience in customer success in B2B SaaS.
• Previous experience with renewals, expansions, and upsells.
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology.

Responsibilities

• Managing Mid-Market accounts, focusing on relationship building.
• Drive client success during the pilot phase.
• Execute customer success strategy based on metrics.

Skills

Customer success management

Communication skills

Interpersonal skills

Experience in B2B SaaS

Account management

Education

Bachelor's degree or extensive experience

Job description

OVERJET in San Mateo is seeking a detail-oriented Customer Success Manager responsible for ensuring customers thrive with Overjet’s software platform. This candidate will manage Mid-Market accounts, focusing on building strong relationships during the pilot phase and executing customer success strategies.

Applicants should have 3+ years of B2B customer success experience and a willingness to learn about AI and dentistry. The position offers a hybrid work model with flexibility.