Dental AI Success Partner for Practices

Openkrill; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Overjet in the United States is seeking a Customer Success Manager for SMB accounts in dentistry. You will own relationships across the onboarding journey and drive adoption of our dental AI platform.

You’ll collaborate with Support, Product, and Engineering, build a credible voice with clinicians, and navigate a fast-moving startup environment to ensure renewals and growth. Real dental knowledge is required, with 3+ years in CSM or B2B SaaS preferred; strong emphasis on relationship management

Qualifications

• Dental training or clinical background required.
• Excellent communication and interpersonal skills.
• 3+ years B2B SaaS or CSM experience preferred but not required.

Responsabilités

• Onboard customers with setup, training, and best practices for adoption.
• Build strong relationships as primary contact to understand goals and usage patterns.
• Monitor customer health and engagement to identify risks and opportunities.
• Provide product expertise and troubleshoot with cross-functional teams.
• Gather feedback to inform product improvements and advocacy.

Connaissances

Dental domain expertise

Customer relationship management

Communication skills

Problem solving

Formation

Dental training or clinical background

Description du poste

Overjet in the United States is seeking a Customer Success Manager for SMB accounts in dentistry. You will own relationships across the onboarding journey and drive adoption of our dental AI platform.

You’ll collaborate with Support, Product, and Engineering, build a credible voice with clinicians, and navigate a fast-moving startup environment to ensure renewals and growth. Real dental knowledge is required, with 3+ years in CSM or B2B SaaS preferred; strong emphasis on relationship management