Enterprise Dental AI: Strategic Customer Success

Pearl (Pearl AI); Lehi (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Flexible PTO

Stock options

Job summary

Pearl AI in Lehi, Utah is seeking a Strategic Customer Success Associate to fuel health metrics for enterprise DSO accounts. You will partner with the Enterprise Account Manager and own the operational pulse of the account.

This hands-on role focuses on adoption, training, and data-driven guidance to improve outcomes. Responsibilities include monitoring utilization, driving trainings, and re-engagement, while acting as the clinical voice in customer meetings.

Qualifications

• 2+ years in customer success or related role.
• SaaS or healthcare tech experience preferred.
• Ability to read utilization data and dashboards.
• Clear written and verbal communication with clinicians.
• Familiar with HubSpot CRM and CRM workflow basics.

Responsibilities

• Monitor utilization and send weekly reports for assigned DSO accounts.
• Flag at-risk locations, participate in escalation reviews, and advise the AM.
• Lead trainings, Pearl Champion sessions, and office hours.
• Re-engage low-usage practices and coordinate feedback loops.
• Translate clinician feedback into actionable guidance for the product and team.
• Triage support tickets and billing questions; maintain CRM data integrity.

Skills

Customer success

Data analysis

HubSpot CRM

Communication

Cross-functional collaboration

Tools

HubSpot

Job description

Pearl AI in Lehi, Utah is seeking a Strategic Customer Success Associate to fuel health metrics for enterprise DSO accounts. You will partner with the Enterprise Account Manager and own the operational pulse of the account.

This hands-on role focuses on adoption, training, and data-driven guidance to improve outcomes. Responsibilities include monitoring utilization, driving trainings, and re-engagement, while acting as the clinical voice in customer meetings.