Delivery Station Real-Time Customer Support Specialist

Amazon Inc.; Madison (WI); Hybrid; USD 26.000 - 36.000; Vollzeit

Zusammenfassung

Amazon is seeking a Delivery Station Customer Service Associate in Madison, WI. You will provide in-station real-time support to ensure packages arrive on time and connect customers with experts for accurate updates. This role goes beyond traditional order fulfillment and focuses on delivering smiles to customers.

Based at a last-mile warehouse, you will communicate with delivery partners, warehouse staff, and customers, resolving issues quickly and upholding Amazon's customer-obsessed standards.

Qualifikationen

• High school or equivalent.
• Experience in Customer Service.
• Experience with computers and Microsoft Office (Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools.

Aufgaben

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Kenntnisse

Customer Service

Time management

Computer skills

Microsoft Office

Ausbildung

High school or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Excel

Word

Jobbeschreibung

Amazon is seeking a Delivery Station Customer Service Associate in Madison, WI. You will provide in-station real-time support to ensure packages arrive on time and connect customers with experts for accurate updates. This role goes beyond traditional order fulfillment and focuses on delivering smiles to customers.

Based at a last-mile warehouse, you will communicate with delivery partners, warehouse staff, and customers, resolving issues quickly and upholding Amazon's customer-obsessed standards.