Delivery Station Customer Support Pro — Real-Time Help

Amazon Inc.; Los Angeles (CA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support and ensure customers receive their packages on time. You will connect customers with experts and help resolve delivery issues with clear, accurate communication.

The role involves working at a last-mile delivery warehouse, handling customer inquiries, and maintaining high service standards across the supply chain. This position is full-time with 40+ hours per week.

Qualifications

• Bachelor's degree or equivalent.
• Experience with performance metrics and measurement
• Strong written and verbal communication and presentation skills
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand

Responsibilities

• Interact with customers in-person, by phone, and by email.
• Empathize with customer needs and set appropriate expectations.
• Resolve issues and respond concisely and accurately in writing.
• Work a flexible full-time schedule (40+ hours/week).
• Carry out tasks with physical requirements like lifting up to 49 pounds and standing for long periods.

Skills

Customer service

Written communication

Verbal communication

Empathy

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support and ensure customers receive their packages on time. You will connect customers with experts and help resolve delivery issues with clear, accurate communication.

The role involves working at a last-mile delivery warehouse, handling customer inquiries, and maintaining high service standards across the supply chain. This position is full-time with 40+ hours per week.