Delivery Station: Real-Time Customer Support Pro

Amazon; Macon (GA); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Amazon Delivery Station is hiring a Customer Service Associate in Macon, GA to improve the customer experience in real time at the station. You’ll support packages, connect customers with experts, and help ensure on-time delivery while upholding Amazon’s standards.

Typical duties include direct customer contact, resolving issues, and communicating clearly with warehouse teams and delivery partners. A full-time, 40+ hour workweek is expected in a fast-paced environment.

Qualifications

• High school or equivalent required.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools.

Responsabilités

• Communicate with customers directly in-person, by phone and email.
• Empathize with customer needs and prioritize them.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Write clear, concise, and accurate written responses to customer issues.
• Make quick, well-reasoned decisions for the customer and operate the schedule.

Connaissances

Customer service

Microsoft Office

Time management

Computer literacy

Web tools

Formation

Bachelor's degree or equivalent

Outils

Outlook

Description du poste

Amazon Delivery Station is hiring a Customer Service Associate in Macon, GA to improve the customer experience in real time at the station. You’ll support packages, connect customers with experts, and help ensure on-time delivery while upholding Amazon’s standards.

Typical duties include direct customer contact, resolving issues, and communicating clearly with warehouse teams and delivery partners. A full-time, 40+ hour workweek is expected in a fast-paced environment.