Delivery Station Customer Care Specialist

Amazon; Atlanta (GA); Remote; USD 27,552 - 41,328; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate in Atlanta, GA to support clients in person within the station and help ensure packages are delivered on time. The role emphasizes handling customer inquiries via phone and email, assisting with issue resolution, and collaborating with the team to maintain efficient operations in a fast-paced distribution center environment.

Requirements include a high school diploma or equivalent, strong communication, and physical ability to lift

Qualifications

• Experience in customer service
• Ability to focus on work time to ensure efficiency
• Experience with Windows OS and Microsoft Outlook
• Knowledge of multiple web browsers, database searching, and instant courier tools

Responsibilities

• Handling difficult customer situations with empathy via telephone and email; prioritizing customer needs
• Analyzing data and developing workflows to improve efficiency
• Communicating clearly to address customer needs while maintaining confidentiality
• Supporting team by adjusting responsibilities and contributing to a positive team climate
• Approaching diversity with respect and upholding company values; standing up to 12 hours hours depending on shifts

Job description

Amazon is hiring a Delivery Station Customer Service Associate in Atlanta, GA to support clients in person within the station and help ensure packages are delivered on time. The role emphasizes handling customer inquiries via phone and email, assisting with issue resolution, and collaborating with the team to maintain efficient operations in a fast-paced distribution center environment.

Requirements include a high school diploma or equivalent, strong communication, and physical ability to lift