Delivery Station Customer Service Specialist — Real-Time Support

Amazon Jobs; Milton (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Milton, FL. You will provide in‑station real‑time support to ensure timely delivery and connect customers with experts for accurate package information.

The role focuses on customer happiness beyond simply fulfilling orders and involves coordinating with warehouse teams and delivery partners. Responsibilities include direct customer communication, issue resolution, and maintaining professional written responses.

Qualifications

• High school or equivalent requirement.
• Bachelor's degree or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience with written and verbal communication and presentation.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicate with customers directly in‑person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full‑Time (40+ hours per week) schedule.

Skills

Customer service experience

Microsoft Office

Communication skills

Time management

Education

High school or equivalent

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Milton, FL. You will provide in‑station real‑time support to ensure timely delivery and connect customers with experts for accurate package information.

The role focuses on customer happiness beyond simply fulfilling orders and involves coordinating with warehouse teams and delivery partners. Responsibilities include direct customer communication, issue resolution, and maintaining professional written responses.