Delivery Station Customer Support Specialist

Amazon; Lebanon (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate, DSL, to provide in-station, real-time support and connect customers with experts for accurate information about their packages. You will work directly with customers, warehouse staff, and delivery partners to ensure on-time deliveries and a high-quality customer experience.

The role emphasizes strong written and verbal communication, empathy for customer needs, and the ability to handle issues with professionalism in a fast-paced

Qualifications

• Bachelor's degree or equivalent.
• Strong verbal and written communication skills.
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Communication skills

Customer service

Empathy

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate, DSL, to provide in-station, real-time support and connect customers with experts for accurate information about their packages. You will work directly with customers, warehouse staff, and delivery partners to ensure on-time deliveries and a high-quality customer experience.

The role emphasizes strong written and verbal communication, empathy for customer needs, and the ability to handle issues with professionalism in a fast-paced