Delivery Station Customer Support Specialist

Amazon; West Sacramento (CA); Sur place; USD 22 957 - 32 697; Plein temps

Résumé du poste

Amazon is hiring a Delivery Station Customer Service Associate in West Sacramento, CA. The role involves in-station real-time support to ensure on-time deliveries, plus connecting customers with experts for up-to-date package information.

Responsibilities include handling difficult customer situations via phone and email, analyzing data to improve processes, and ensuring policy-compliant, confidential service. This is a full-time, on-site position with a 11:00AM–8:00PM Sunday-Thursday schedule.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service.
• Ability to effectively prioritize work time to ensure efficiency.
• Experience with Windows operating systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching and instant messenger tools.

Responsabilités

• Managing difficult customer situations while using empathy through phone and email; responding promptly and prioritizing customer needs; soliciting customer feedback to improve customer experience.
• Analyzing data; using stories and experience to complement data; willing to seek out and develop workflows and procedures. Looking for ways to improve and promote quality; demonstrating accuracy and thoroughness while meeting established deadlines.
• Using problem-solving skills to identify and resolve customer-facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.
• Effectively communicating; listening and getting clarification; focusing on solving customer needs, maintaining confidentiality and following policies and procedures.
• Balancing team and individual responsibilities; exhibiting objectivity and openness to others’ views; giving and receiving feedback; contributing to building a positive team environment; commitments to goals and objectives; supporting team’s efforts to succeed.

Connaissances

Customer service

Time prioritization

Windows

Outlook

Formation

High school diploma

Outils

Web browsers

Microsoft Outlook

Database search

Instant messaging

Description du poste

Amazon is hiring a Delivery Station Customer Service Associate in West Sacramento, CA. The role involves in-station real-time support to ensure on-time deliveries, plus connecting customers with experts for up-to-date package information.

Responsibilities include handling difficult customer situations via phone and email, analyzing data to improve processes, and ensuring policy-compliant, confidential service. This is a full-time, on-site position with a 11:00AM–8:00PM Sunday-Thursday schedule.